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National Treasury asks FNB to facilitate secure payouts starting 8 December 2025
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2 December 2025
FNB has been appointed by National Treasury to pay out Ithala SOC Limited depositors. This process will begin on 8 December 2025 via FNB's national branch network.
How FNB will help Ithala customers
Payments will only be made after all verification and compliance checks have been completed. This process may take up to two days.
How and where payouts will be made
Pay-outs can be accessed at any FNB branch in the country and will be managed to limit queues and long waiting times. Customers will receive an SMS with the dates they can visit their nearest FNB branch.
As the largest concentration of Ithala customers is in KwaZulu-Natal (KZN), FNB is extending its operating hours in the province from 8 December to 31 December 2025. Branches will operate from 07:30 to 17:00.
Customers can advise FNB how they would like to receive their payments. FNB will make payments to any bank where the recipient is the primary account holder. An eWallet payment can also be facilitated. FNB will assist customers who wish to open a new FNB account for receiving their payment.
"These Ithala customers have not had access to their funds since January this year and helping them is a priority for us. Through our safe and secure banking solutions such as eWallet and our extensive branch and ATM network, we will make this process as simple and easy as possible for customers to obtain their funds," says Executive for Corporate Affairs, Jacqui O'Sullivan.
"Real financial inclusion requires customers to trust their banking channels, and we want to empower Ithala customers to claim back what is theirs and to have full faith in the safety and security of the process being offered to them."
Contact Information
Customers can contact FNB advisors on 087 575 3279 for assistance or information relating to their nearest branch.
