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Press Office

2024 FNB Art Prize Winner Announcement press

As Africa's leading and longest running contemporary art fair, FNB Art Joburg's mandate is to sustainably support and grow the continent's cultural offering in ways that go beyond the fair. One of the ways this is achieved is through the annual FNB Art Prize. For its 14th year, FNB Art Joburg is proud to announce the winner of the 2024 FNB Art Prize: Gresham Tapiwa Nyaude.

 

FNB announces appointment of new Chief Information Officer

FNB is pleased to announce the appointment of La-Cell Mouton as the bank's Chief Information Officer (CIO). This appointment will provide additional capacity for the CIO teams across the business. La-Cell joined the bank in 2000 as a Developer for the BANKit Online Banking system. From 2005 - 2007, he was part of a team that migrated the original Online Banking system and BANKit into a single platform, forming the current Online Banking offering.

 

How withdrawing from two-pot retirement will affect your long-term savings

According to FNB's Retirement Insights Survey, less than 10% of South Africans retire comfortably. This is just one of the many concerning pieces of data from the latest edition of the annual survey. But what does the introduction of the two-pot retirement system from 1 September 2024 mean for those who are ill-prepared for retirement?

 

5 steps to prevent your retirement dreams from becoming your family's financial nightmare

The latest 2024 FNB Retirement Insights Survey unveiled the startling reality that almost 50% of the respondents don't have a retirement plan in place. This lack of preparation for retirement isn't just a personal financial risk, it's also a potential crisis that could send shockwaves through their families and negatively impact future generations. That's because, without adequate retirement savings, individuals may find themselves relying heavily on their children and other family members for financial support, creating a severe strain that can prevent the ability of the next generation to prepare properly for their own retirement.

 

The two-pot system: Implications for SA equities

The introduction of the two-pot system, together with possible interest rate cuts, decent momentum in wages, and lower inflation could boost consumer confidence and drive an increase in spending in the months ahead. This is expected to be positive for domestic retailers, particularly discretionary names (clothing and furniture mainly). There could also be some benefit accruing to the banks, as savers may utilise their withdrawals to pay down debt, which could improve asset quality and free up capital to drive higher quality loan origination as well as higher transaction activity.

 

FNB eBucks and Pick n Pay are proud to offer customers a loaf of bread every week for 99c

FNB eBucks is proud to announce its collaboration with Pick n Pay to offer qualifying FNB customers a loaf of bread every week for 99c through a voucher initiative at all stores nationwide. From 1 September, FNB Easy PAYU and Easy Bundle customers can purchase up to four loaves a month at 99c per loaf by swiping their cards for any amount when purchasing goods at Pick n Pay stores. The 99c bread offer will no longer be available at Shoprite stores, although FNB customers will continue to earn rewards at Checkers and Shoprite.

 

South African Reserve Bank's rate cut aligns with wider trends, says FNB

Following the South African Reserve Bank's (SARB) decision earlier today to lower its benchmark Repo Rate by 0.25%, FNB will reduce its interest rates on prime-linked accounts with effect from Friday, 20 September. FNB CEO Harry Kellan says, "We welcome the SARB's rate cut as it consistent with the global trend towards lower interest rates. However, we do not anticipate a major cutting cycle. Inflation expectations remain above the Reserve Bank's target mid-range of 4.5%, with average inflation expectation for 2024 at around 5%, though it is expected to decline next year."

 

FNB's rewards programme, eBucks scoops five awards at the South African Loyalty Awards

FNB's rewards programme, eBucks, has achieved remarkable recognition by winning six prestigious awards at the 2024 South African Loyalty Awards - This milestone reaffirms eBucks as the leading rewards programme in the country.

 

FNB expands access to global markets for individual investors with a third tranche of its popular Structured Products

In another move to provide diverse investment opportunities for South African investors, FNB released the third tranche of its widely acclaimed Structured Products. Designed to deliver robust returns while safeguarding capital, these innovative investment solutions are a powerful tool for investors seeking to diversify their portfolios in today's volatile economic environment.

 

Economy recovering from low base, says FNB

Following the South African Reserved Bank's decision earlier today to keep interest rates at the previous level. FNB confirms that it will hold its prime lending rate at present levels and will review its position after the next SARB MPC meeting in July.

 

More consumers are buying homes in groups

The rising cost of living and high interest rates are challenging consumers to seek out alternative ways of buying homes.

 

How to unlock cash flow by investing in a solar system

With the rising cost of living and Eskom's tariff increase of 12.74%, getting a solar system is not just about reducing the impact of loadshedding, but to free up \cashflow for other household needs.

 

FNB forges ahead in powering almost 1000 ATMs with UPS systems

Since FNB announced its plans to improve the operational resilience of its ATM network across the country by installing over 1,000 standalone ATMs with Uninterruptible Power Supply (UPS) systems, the b ank confirmed it has now installed UPS systems at 900 ATMs, with 100 more installations planned for roll-out by the end of June 2024.

 

FNB adds two new CapitalPreserver options to its wide range of Structured products

In response to the increasingly volatile global economy and complex local financial challenges, FNB has unveiled another two ground-breaking structured products, widening the scope for South African investors to leverage this alternative asset class alongside traditional investments.

 

Diamonds are forever: The case for investing in the global luxury goods market

In recent years, market uncertainty has become the norm, leaving most investors actively searching for opportunities that offer them stability and long-term growth potential while limiting volatility in the face of constantly shifting economic sands.

 

FNB launches new ETNs to provide accessible exposure to thriving global industries

First National Bank (FNB) has expanded its extensive Exchange-Traded Note (ETN) offering with the introduction of eight new ETNs. The new offerings, which bring the bank's popular range of ETNs to a total of 50, are designed to give South African investors easy and affordable access to leading companies operating in the pivotal global sectors of AI and technology, tourism and travel, pharmaceuticals, and cybersecurity.

 

FNB's annual pricing review focuses on unrivalled value, with new eBucks offers, including bread for just 99c

Compelling pricing, easy-to-use products and practical value, are the hallmarks of FNB's annual pricing review. By simplifying products, offering consistently transparent pricing and adding value with useful benefits that customers want and need, FNB is focusing on being a meaningful partner in the lives of its customers.

 

SMEs renewable energy - debunking the myths

In South Africa today, businesses of all shapes and sizes are grappling with the challenges of high electricity costs and low reliability. If the recent increases in the frequency and intensity of load-shedding are anything to go by, the challenge of energy insecurity is set to plague businesses for many years to come, making it imperative for Small and Medium Enterprises (SMEs) particularly to arm themselves with accurate information about the renewable energy options available to them.

 

FNB Insure pays R700 million in pre-emptive life insurance

More often than not, people take up insurance policies without informing beneficiaries of the existence of these policies. This makes it harder for loved ones to access the risk benefits that are due to them, when policyholders pass away.

 

Contact Us


Media Contact Numbers:
087 736 5997
087 736 9267

Media Queries Email:
fnbmedia@fnb.co.za

Embracing the evolution of supply chains


06 July 2017 - Supply chain has become one of the key strategic hubs of many companies' activities; business is now conducted in a world where players as far away as Turkey and China are able to compete with a South African company successfully in terms of price when moving goods from point to point. This indicates that Freight forwarding and logistics works on a new set of rules in the 21st century, breaking with tradition may just be the only way to remain a player in a sector that has no borders.

Zak Sivalingum, FNB Regional Head in Gauteng East shares six areas that should be addressed in order for SA's Freight Forwarding and Logistics industry to remain competitive. These 6 areas were recently discussed with stakeholders from the Logistics Industry where the focus was around some of the challenges as well as opportunities that currently exist in the Industry.

Adopting technology and a millennial mindset - Technology has made it easier and more cost effective to use specific tools to move freight. Making use of optimisation engines, routing and scheduling tools can ensure that cargo is distributed timely and with optimal capacity, helping to decrease the overall cost of moving goods between two points.

South Africa's infrastructure impeding competitiveness - There is a general lack of infrastructure which puts SA companies in the top end of pricing. Government initiatives such as the Durban Dig Out Port and Tambo Springs in Ekurhuleni are a step in the right direction; however, the predominant form of delivery mainly makes use of roads infrastructure as opposed to rail which is far more expensive.

Alignment between government and business - Better alignment between business and government could improve the speed and process of transfer of cargo. Where you may find that customs makes use of cutting edge systems to ensure rapid clearance, other related stakeholders are either not using the same system or have no access to the existing system. This increases the time required to move cargo, it also increases opportunity for fraud and in the end, hits the respective business and consumers the hardest.

Cost of physical logistics is too high - The size of Southern Africa means that the distances that cargo moves takes too long from point of departure to its final destination. One of the major cost drivers is that Southern Africa uses road as opposed to rail. Over time the cost of fuel, toll gates, wear-and-tear of vehicle all summates to an expensive total cost of overall operations. If we are to compete globally, we may need to use countries such as the USA as case studies where freight also travels over land for a significant distance yet their costs are lower.

Industry collaboration needs to be considered more - As cargo vessels increase in size all the time, naturally it will become cheaper to move cargo from point to point due to shared costs for a single trip. A truck, in sharp contrast only carries one, maybe two containers, making this a lot more expensive. Both importers and exporters need to consider more consolidations.

Skills Development - If you consider that by 2050 Africa will have almost half of the world's population, then you see that the future of growth in this industry lies in being able to execute both cost and speed of delivery effectively to the rest of Africa, and doing so using new thinking that incorporates the use of technology.

"This is the challenge for an industry steeped in a traditional way of doing business. It is important now and will remain so in the future to embrace the concept of "data mastering", which will ultimately determine the winners, moving away from a "cost-oriented" approach to a value-oriented one" concludes Sivalingum.

Make saving part of your lifestyle


3 July 2017 - The volatility of the South African economy, coupled with the recent downgrades has put consumers under immense financial pressure. A need exists for consumers to re-evaluate their lifestyles and make savings part of their daily routine.

"Challenging consumers to spend less now and save for later has become an important objective under the savings month theme," explains Ester Ochse, Product Specialist at FNB Financial Advisory.

"Saving should not only be seen as a once off exercise but should rather become part of a lifestyle change. This simple principle should be ingrained in us from a very young age to ensure that we embrace a savings culture that can benefit us in the future,"" she adds.

"Setting a small amount aside each month can help you reduce stress and at the same time shape your long-term future or help you cover those unforeseen expenses that may crop up. Worrying about monthly expenses can lead to stress and a variety of other health problems like depression, anxiety to mention a few. Finding simple, new and innovative ways to save money can help you lead a longer, happier life," says Ochse.

Simple ways to eliminate unnecessary stress and help you SAVE more:

  • Buy what you need - Determine what you need and what you don't need. Sometimes we become 'impulse buyers' and tend to waste our money on unnecessary clothes, cosmetics, toiletries etc. We often buy them just for the sake of buying or because it's trendy. Ask yourself the question: Do I need it and will I use it?
  • Home cooking - Cooking at home is not only healthier but also more cost effective, than buying take-outs daily. You will be surprised with how much you can save by just cooking a healthy meal for your family. Plus an added bonus is that you can take it for lunch the next day.
  • Save your spare change in a FNB Savings Account - Instead of putting your loose coins or notes under the bed or couch, open an FNB Savings account which will give you the options of transacting and traditional savings benefits that will help you achieve your savings goal.
  • Have coffee at home or at the office - we all love going to coffee shops, but the cost adds up considerably overtime. Rather have your cuppa at home or the office. Not only does it save you time but also money.
  • Become your own Do It Yourself (DIY) expert - Look at DIY blogs, apps or even Pinterest to find easy DIY solutions for yourself and your common household problems. If the problem is big, call in an expert if not then just DIY.
  • Pay off debt ASAP - Debt can lead to high interest rates and if poorly managed, it can result in health problems over time. Money used in interest is money given away, so be responsible and take out only 'good debt' and ensure that you pay it off as soon as possible.
  • Become a minimalist - Create a clutter-free lifestyle, live simply and be content with what you have.

"Creating reasonable goals and setting milestones could help you achieve your savings goals faster. It requires time, effort, patience and dedication but at the end of the day it will be worth it," concludes Ochse.

The importance of balancing risk, growth and access is a priority


05 July 2017 - South Africa's low growth economy presents small and medium enterprises with a number of challenges, not least of which is how to balance the need to grow and preserve cash reserves for future use in business. Managing investment risk while retaining access to the funds when they are needed, are also important considerations.

Ancley Jacobs, CEO FNB Cash Investments, points out that most SMEs have three main considerations to keep in mind when approaching the management and saving of their cash reserves.

"The primary consideration for any small or medium business is managing investment risk by ensuring that cash on hand is invested where it is safe and the capital is fully guaranteed," Jacobs explains.

Secondly, Jacobs acknowledges that liquidity is a priority for most SMEs. He suggests that it should not come at the expense of growth meaning cash should be "parked" in an interest bearing savings or cash investment account that offers growth to curb the effects of inflation, while still giving instant or quick access to savings.

"Apart from the need to have cash on hand in savings and cash investments with instant or quick access to money, SMEs also need to be able to access cash invested over the medium and longer term for regular planned future expenses like tax payments and staff costs such as bonuses, as well as large future expenses such as assets or growth projects", says Jacobs.

"Typically, when it comes to cash savings, the solutions offered by banks are built around a balance between ease of access and term of savings," Jacobs explains, "so a business that is prepared to agree to long lead times when it comes to accessing its cash will typically enjoy a higher growth rate."

This term-based approach can be well suited as a way of growing cash available to the business that have a clear view of their timeline for future cash needs, which is why, for the SME that is unsure about exactly when it will need to access cash. Jacobs recommends finding a solution that offers quick access at no cost.

He uses the recently launched FNB 48 Hour Cash Accelerator savings solutions as an example of a business savings solution designed specifically to balance the needs of having quick access to savings while enjoying healthy growth. "The solution was developed with the specific cashflow and growth needs of businesses in mind and, as such, it combines a very competitive interest rate with an appealing 48-hour notice period to access cash invested, coupled with the assurance that the capital and quoted returns are fully guaranteed."

"Given that a significant reason for putting your cash into a savings account is to help grow the money during the times that you don't need it, earning returns that keep up with inflation is important," he states that, "apart from the benefit of being able to access your cash quickly, it will also actually be worth more than when it was deposited."

"Owners of these businesses therefore need to make absolutely sure that they fully understand their short, medium and long-term cash requirements to ensure that they have an optimised solution that offer a balance between the risk, growth and access that their business, can be comfortable with," Jacobs concludes.

Signs you are misusing your credit card


04 June 2017 - If you constantly find yourself impulsively spending on your credit card, yet dreading to check how much you owe on your statement at the end of the month, there is a high likelihood you are misusing your credit card.

Jonathan de Beer, head of collections at FNB Credit Card, says a credit card can be quite convenient and rewarding if you need safe and instant access to cash. However, you can easily find yourself in an unnecessary financial predicament if you are not careful with your spending.

He points out five tell-tale signs you could be misusing your credit card:

  • Feeling guilty after spending - guilt could indicate that you are either buying what you do not really need, buying without checking your budget or you know you shouldn't be making the purchase but you are still going ahead because you can.
  • Can't pay extra on your credit card debt - if you can't even afford to make an additional payment on the required minimum monthly amount, you could be heading for trouble and need to carefully monitor your spending.
  • Getting a shock when checking your statement - a good debt management strategy involves knowing your current financial position and putting measures in place to manage it. This involves keeping up to date with your spending on a regular basis.
  • Shuffling debt between different credit cards - having multiple credit cards and using them to settle your debt could leave you in serious financial difficulties. This should be avoided at all cost.
  • Not saving because of debt - being overstretched financially to such an extent that you are living off your credit card and cannot afford to save leads to money problems, especially when dealing with unforeseen emergencies.

"If you notice any of these signs or find yourself excessively spending beyond your means, it is not the end of the road, as there are important measures you can immediately take to gradually turn your situation around," advises de Beer.

The first step is to list all your debt, spend carefully and only when it is absolutely necessary, formulate a realistic budget and stick to it. Lastly, try and pay a little extra towards your credit card debt every month.

"In extreme debt situations consumers are advised to seek expert advice as soon as possible in order to minimise the impact," concludes de Beer.

10 tips to save on banking charges


06 June 2017 - If you can't quite put your finger on bank charges when checking your statement every month, it is possible that you either don't have the best banking account that suits your transacting needs or may have adopted behaviour that is costing you a bit more.

Ryan Prozesky, CEO of FNB Value Banking Solutions, says in principle, choosing an ideal banking account for your needs, keeping abreast of fees and knowing what value you are getting from your bank should help you avoid unnecessary bank charges.

He shares ten tips on how to save on banking charges:

  • Choosing the right account - never choose a bank account merely on its monthly administration costs, rather base the decision on your transacting needs to avoid incurring additional charges. For example, on a pay as you use structured account you may be charged extra everytime you make a transaction, while on a bundle offering you are able to perform multiple or unlimited transactions without incurring additional charges.

    A pay as you use structure would be best suited for a customer with a low number of monthly transactions, while bundle offerings are best suited for those with a higher number of monthly transactions. Make sure that you chose a bundle with the most appropriate number of transactions included in the bundle, based on your monthly transactional needs.

  • Avoid using another bank's ATM - avoid withdrawing money at an ATM belonging to another bank as the costs are higher than using your bank's one.

  • Bank on digital channels - whenever possible try and use digital and electronic channels for transactions as these are usually free or attract lower costs compared to using a bank branch. In addition, digital channels offer you the convenience of performing your banking anywhere anytime; thereby saving you time and money by avoiding travelling to a branch.

  • Swiping your card - instead of withdrawing cash to purchase necessities rather swipe your card as it is safer than carrying cash. Check whether your bank offers unlimited card swipes at no additional charge regardless of the amount. In addition, most banks' loyalty programs give customers rewards back for swiping their card.

    "FNB transactional accounts offer a free eBucks reward linkage, enabling you to get something extra back at no additional cost. If you really do need cash, why not add it to your grocery list and withdraw from selected retailer till points. This transaction is usually cheaper than withdrawing from an ATM. FNB offers Cash@till via Shoprite, Checkers, U-Save, Pick 'n Pay, Boxer, PEP and selected Spar stores," says Prozesky.

  • Avoid penalty charges - always make sure there is sufficient money in your account to cover all purchases and transactions you make. This will help you from incurring penalty charges when transactions fail.

  • Overdraft facility fees - An overdraft facility helps meet those unexpected cashflow shortfalls and will help you avoid penalty fees due to insufficient funds. Although FNB only charges customers for having an overdraft facility when they use it, other banks may charge you a monthly fee for merely having the facility, even if you don't use it.

  • Bank Statements - if you have an email address, request your bank to rather email your statement to you instead of posting them. Not only will they arrive much sooner, but you will avoid any charges for postal statements that some banks may levy. If you need to check your transaction history, make use of your bank's digital channels to view your balance, transaction history or download your recent statements for free.

    "FNB now allows customers to download or email themselves their previous three month's bank statements for free from the FNB App, Cellphone Banking and Online Banking. If you need a physical copy of your bank statements avoid high fees by requesting these in branch; rather see if your bank offers the ability to print statements at selected ATM machines. FNB offers you the ability to print your last three month's statements at over 900 ATMs with Deposit machines around the country," says Prozesky.

  • Take care of bank cards - be extra cautious with your bank cards as some banks will usually charge you a fee for replacing them.

  • Monthly caps - exceeding monthly caps for certain transactions may attract additional fees. For example, on certain account bundles, your bank may offer you a number or value of ATM withdrawals for free, with additional charges as soon as you exceed the limit.

Lastly, don't ignore communication from your bank. "Banks often review their account fees annually offering you a breakdown of changes and adjustments. It's important to thoroughly go through and understand these fee changes and how they impact the way you transact on a monthly basis," concludes Prozesky.

Consumers in the dark about disability insurance


26 June 2017 - Consumers who have little or no disability cover in place could face financial difficulties in the unfortunate event of disabilities that often result from accidents or illnesses such as diabetes, heart attacks, depression, mental health, stroke, cancer and back pain, amongst others.

Approximately 30% of FNB Life customers have some form of disability cover. However, only about 3.5% have cover that would be sufficient to cater for their financial needs if they were disabled.

Lee Bromfield, CEO of FNB Life, says most people who take out life cover mistakenly view disability insurance as an additional and unnecessary grudge purchase, until something tragic happens to them.

Moreover, if you have a particular disorder that runs through your family and could potentially lead to some form of disability; it is all the more reason why you need this type of cover.

"Although life insurance ensures that your loved ones are taken care of financially in the event that you pass away, you also need to consider what will happen if you become disabled and have no income to take care of yourself and those who are financially dependent on you," explains Bromfield.

Bromfield says the reason why consumers get it so wrong when it comes to disability cover is not being informed enough to realise the significant impact.

For example, if you suddenly have a stroke, are permanently disabled and can no longer work or take care of yourself, you may find yourself financially stranded. Even if you do have cover through your employer it may not be enough.

Alternatively, if you were to experience back problems and couldn't work for a period of six months or more you may need income to cater for the financial shortfall.

He says a common misconception held by consumers is that disabilities are usually work related and would normally be covered through the Workers Compensation Fund set up by the government. The danger with this notion is that many disabilities can occur outside of work leaving you and your family uninsured.

"When considering the future wellbeing of your loved ones, it is important to strike the correct balance between life and disability cover, and the amount of cover needed depending on your individual needs.

Taking out disability cover should not be seen as a tick box exercise," concludes Bromfield.

FNB Life offers death, disability and critical illness cover, up to R100 million, R50 million and R5 million respectively.

For more information contact:

FNB Corporate Communications
Senzi Dlamini: Senzi.Dlamini@fnb.co.za or 087 335 8277

IFC Initiates Push to Support South African SMEs


Johannesburg, 30 June, 2017 - Today, First National Bank (FNB), firmly committed to playing a bigger role in tackling South Africa's unemployment crisis. A loan agreement in the amount of $200 million (around R2.6 billion) was concluded between FNB parent, FirstRand, and the International Finance Corporation (IFC) a member of the World Bank Group. The loan is aimed at magnifying lending and support for the SME sector in South Africa, where FNB is a leading player.

In an effort to promote growth of the SME sector, the IFC has developed the SME Push Program to channel $2-3 billion (around R26-39 billion) of a wide range of investment into South Africa's SMEs over the next 5-7 years.

"SMEs are one of the most powerful contributors to sustainable economic growth. In South Africa, the sector contributes about 40% to the country's GDP," says Mike Vacy-Lyle, CEO of FNB Business.

The National Development Plan 2030 estimates that South Africa needs to have 8 million active SME's in order to achieve set targets of creating 11 million jobs by 2030. The SME Push Program is designed to align with government policies in order to assist in gearing South Africa towards these set goals.

Oumar Seydi, IFC Director for East and Southern Africa said, "IFC's is committed to promoting the growth of SMEs to spur job creation at a time of economic uncertainty in South Africa, and globally. IFC welcomes this opportunity to help FNB expand its efforts to work with SMEs, and build on a long-term strategic partnership that can increase access to finance IFC's SME Push Program."

"FNB is well positioned to offer the right support to the SME sector. Regardless of the current economic slowdown, we believe that SMEs still represent a massive growth opportunity. Together with the IFC we can collaborate in crafting an era of economic and social development and help shape the county's growth prospects," concludes Vacy-Lyle.

About IFC

IFC, a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. Working with 2,000 businesses worldwide, we use our six decades of experience to create opportunity where it's needed most. In FY16, our long-term investments in developing countries rose to nearly $19 billion, leveraging our capital, expertise and influence to help the private sector end extreme poverty and boost shared prosperity.

For more information, visit .www.ifc.org

SA's first banking app now free across all networks


29 June 2017 - FNB today announced that customers who use its award winning banking app will no longer need data to access it via their smartphones from 1 July 2017.

This follows an agreement with all major mobile network operators in South Africa to zero rate access to the FNB Banking App allowing all customers to use it at no cost. The bank already offers free access to its app to all FNB Connect customers, and offers free WiFi in most FNB branches for customers to download the app.

Giuseppe Virgillito, FNB Digital spokesperson, says "Since launching the app six years ago, not only has it become the most downloaded, but also the popular banking app amongst consumers as recently rated in the SAcsi and Columinate SITEisfaction Index's 2017."

"We believe that access to data or airtime should not be a barrier to safe and convenient banking for South Africans. The zero rating of the app is in line with our broader strategy to migrate customers to digital and electronic channels where a number of transactions and services are already offered free of charge," adds Virgillito.

The FNB Banking App not only offers customers convenience, but increased value through its industry leading features that caters for the basic and advanced banking transactions in the hands of customers.

"We attribute the success of the banking app to continuous innovation and meeting more than the basic banking needs of our customers," adds Virgillito.

Furthermore, with fraud being a global concern for customers that use digital platforms, the latest version of the FNB Banking App boasts industry-leading security features.

The industry first inContact solution has evolved to introduce Smart InContact, which allows customers to receive secure Online Banking transaction approvals on the FNB App which does not rely on SMS or email technology which could be intercepted by fraudsters. Smart inContact on the FNB App also notifies customers of all transactions for free, from as low as one cent, with full control to report fraud with 1-touch of the Report Fraud button to the 24/7 FNB Fraud line. The app also works with Online Banking to verify devices that customers use to transact on their respective profiles. Only verified devices with the app installed receive Smart inContact transaction approvals.

Logins to Online Banking also trigger a Smart inContact notification for customers to be notified whenever their Online Banking is accessed. App users can also now authenticate themselves through Fingerprint ID available to both Android and iPhone owners, which uses a fingerprint sensor to verify the user before giving access to the account profile.

The FNB Banking App is currently ranked the best in South Africa by customers in both the South African Consumer Satisfaction Index 2017, and in the Columinate SITEisfaction Index 2017. The app has also been ranked best in South Africa by international benchmark studies, such as MyPrivateBanking Research and Finalta where international banking experts rank the