FNB is here to help you. Do you know that in terms of the National Credit Act No.34 of 2005, you are entitled to one Credit Report once a year, in your month of birth.
Apply here for your Credit Bureau Report
If you need additional reports
You may obtain these at any other time against payment of the Credit Bureau Fee.
Please direct any queries with regard to the Credit Bureau Report to:
Telephone: +27 (0) 11 214 6000/0861 482 482
Email: webmaster@transunionitc.co.za
Operating hours: Monday to Friday 08h00 to 17h00 and Saturdays from 08h00 to 13h00
National Financial Ombud (NFO)
Raise a complaint here with FNB
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO's services are provided free of charge.
If you are unsatisfied with the outcome or do not get a response from us within 20 business days, you can approach the NFO for assistance.
You can complain to the NFO Scheme.
The National Financial Ombud (NFO) is an alternative dispute resolution body, and its mandate/powers are outlined in its terms of reference. The terms of reference are on the NFO website www.nfosa.co.za.
The NFO is tasked with adjudicating matters between banks and banking customers in a fair, quick and impartial manner.
The NFO is an independent body from the banks, and their services are free of charge.
The National Financial Ombud (NFO) contact details
Address
NFO Johannesburg
110 Oxford Road
Houghton Estate
Gauteng
2198
NFO Cape Town
6th Floor
Claremont Central Building
6 Vineyard Road
Claremont
7700
Telephone: 0860 800 900 or +27 (0) 66 473 0157
Email:
info@nfosa.co.za
Website:
www.nfosa.co.za
All banks which are members of the Banking Association of South Africa are committed to
maintain the standards of fairness set out in the Code.
The Code of Banking Practice (the Code) deals with the various banks' relationship with their customers in South Africa.
The Code provides valuable safeguards for customers and helps individuals understand how banks are expected to deal with them. Copies of the Code are available from the member banks and from the Banking Association of South Africa (BASA).
There is only one version of the Code of Banking Practice available:
View the Code of Banking Practice - commencement date 1 January 2012
The National Financial Ombuds Scheme, together with fair and just outcomes, strives to manage the relationship between the bank and its customers.
