FNB branches
Get your Smart ID or passport faster
Skip the Home Affairs queue and apply for your Smart ID or passport in under 10 minutes at selected branches.
Skip the Home Affairs queue and apply for your Smart ID or passport in under 10 minutes at selected branches.
Book and pay online to apply for a Smart ID or renew your passport. Then visit one of our seven FNB branches with Department of Home Affairs (DHA) representation to complete the process.
Visit the DHA website (dha.gov.za), select 'Smart ID Card' and 'Apply Online Now'. Complete your registration, then approve your payment via the FNB App or Online Banking by selecting 'Pay', then 'Government Bills + Smart IDs'.
Log in to eHomeAffairs, select an FNB branch, then choose a date and time for your appointment.
Bring your original identity documents, such as your Green ID book, passport, or birth certificate.
You'll receive an SMS when your Smart ID or passport is ready for collection. Bring your original identity documents when collecting it.
FNB Lynnwood (Grove Mall) FNB Centurion Lifestyle FNB 4 Merchant Place FNB Green Point FNB Burgersfort FNB Cornubia FNB The Glen
Replace a lost, stolen, or damaged Smart ID at selected FNB branches. No appointment needed.
Visit the selected branch with your original identity document to complete your application, and have your fingerprints and photo taken.
Approve the payment using the FNB App or Online Banking.
You'll receive an SMS or in-app notification when your Smart ID is ready for collection. Bring your original identity documents when collecting it.
You must be a South African citizen (by birth or naturalisation) or a permanent resident
Payments cannot be made in cash. They must be made via the FNB App or Online Banking
Your photo and fingerprints will be captured in the branch
The process in the branch takes approximately 10 minutes
A Smart ID costs R140
Senior citizens (60+) do not pay for their first Smart ID
You do not need to bring documentation when applying for a Smart ID in branch
You'll receive an SMS or in-app notification when your Smart ID is ready for collection
What is eHomeAffairs?
eHomeAffairs is a Department of Home Affairs online service that allows eligible South Africans to:
Payments cannot be made in branch using cash, debit, or credit card.
What happens after I complete my eHomeAffairs application?
You'll visit your selected branch on your appointment date and time. Your fingerprints and photo will be captured to complete your application.
I can't access my eHomeAffairs profile. Who do I contact?
For help with eHomeAffairs, contact the Department of Home Affairs call centre on 0800 60 11 90.
Who needs to visit the branch for a minor's application?
How much does this cost?
Refer to the Department of Home Affairs website under 'Tariffs' for the latest fees.
Who can replace a Smart ID at an FNB branch?
This service is available to FNB customers with an active, funded transactional account. You'll need to use the FNB App or Online Banking, as payments are approved through these channels.
What services are available at the branch?
Your fingerprints and photo will be captured to complete your application.
How much does this cost?
Refer to the Department of Home Affairs website under 'Tariffs' for the latest fees. FNB does not charge any additional fees.
When can I visit the branch?
You can visit participating branches from Monday to Saturday during branch operating hours.
