User Guides |
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Online Banking User Guide |
For your convenience, a step by step User Guide is available for all functionality on Online Banking. |
eFiling |
You can submit your eFiling payments directly via your Online Banking profile.
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Cut-Off Times |
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Cut-Off Times |
Please take note of the Cut-Off Times for Payment transactions.
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Payments |
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Reverse an EFT Payment |
If you have submitted an EFT payment incorrectly and the transaction has already been debited from your account and processed into the recipient's account, follow the Payment Reversal process specified on the form to have the transaction reversed.
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Verify Account Owner |
Verify Account Owner is a fee-based service which enables you to confirm that the bank details provided to you belong to the person or organisation that you intend to pay.
The Verify Account Owner service can only be utilised to verify accounts held at Participating Banks.
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Verify Digital Users |
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Existing Users |
To meet legislative requirements, all Digital Banking users must be KYC compliant to utilise any of our digital banking platforms.
Digital
Banking users that have not confirmed and/or verified their Personal
Details will be blocked from accessing and transacting on their
Online Banking profile.
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New Users |
The way that new users are created has changed; this includes the introduction of a registration process for new users.
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Import Templates |
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| Recipient Imports |
You can import multiple recipient details into Online Banking simultaneously using the Recipients (.csv) template provided.
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