To meet legislative requirements, all Digital
Banking users must be KYC compliant to utilise any of our digital
banking platforms.
Digital Banking users that
have not confirmed and/or verified their Personal Details will
be blocked from accessing and transacting on their Online Banking
profile.
To comply with this legislation,
please ensure that your Users meet the following requirements:
- Digital
Banking user must be a natural person with valid identifying
particulars e.g., ID Number / Passport Number.
- A
user, and their identifying particulars, may only be linked
to a profile once.
- You
may not have multiple users on your profile with the same
identifying particulars, e.g., Name and Surname, ID Number
or Passport Number.
- Sharing
of login credentials will not be possible.
- If
prompted at log in, users must confirm and verify their identifying
particulars.
- If
prompted at log in, users must upload the required supporting
documentation (ID or Passport and Proof of Address); please
note that the verification of supporting documents may take up
to 5 working days
Important information regarding
the verification process
- The verification process
may take up to 5 working days.
- While
the documents are being verified by the bank, the screen prompting
the user to
upload the required
supporting documents will continue to
be displayed every
time the
user logs in
to Online Banking.
- It
is important that the
user only uploads
the required
supporting documents once; uploading them again will delay
the verification process. If further supporting documents
are required, an agent will contact the user..
- Once
the user’s
details have
been verified by the bank, this screen will no longer be displayed,
and the
user will
be able to bank as usual.
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