Guidelines for New Users
Click here to see this page in full context

 

Guidelines for New Users

 

The way that new users are created has changed; this includes the introduction of a registration process for new users.

 

 

Step 1 – Register for Online Banking

 

As a new User, you will receive a notification containing a unique Security Code; the notification will direct you to go to the FNB home page and register for Online Banking.

 

  • If you bank with us in your personal capacity and you have the Banking App linked to your personal profile, the Security Code will be sent to your Messages in the App.
  • If you are not FNB/RMB banked, the Security Code will be sent to you via SMS.

 

 

Resend Security Code
Note:

If you do not complete the registration process within 24 hours of receiving the notification, the Security Code will expire, and you will need to ask the Primary User to Resend a Security Code. 

The Primary User can Resend a Security Code by following the steps listed below:

  1. Click on the menu and then select Online Banking Settings.
  2. The Settings Dashboard will be displayed.
  3. Under Manage Profiles, click on the View easy button for Secondary Users.
  4. If you already have Secondary Users linked to your profile, they will be displayed.
  5. Select the Request Status sub-tab.
  6. Click on the Resend Code option for the respective user.
  7. A results page will display the status of your request.
  8. Click on Finish to complete the process.

 

 

 

How to Register

 

1.Go to the Home page.

2.Select Register.

3.Select the option to 'Register with an ID number and Security Code’.

4. Enter the Security Code provided in the notification and then enter your ID Details.

5. Enter/Update your Personal Details as required.

6. Create your Login Credentials, i.e. Username and Password.

 

 

Step 2 – Log in to Online Banking

 

Once you have completed the Registration process and log in to Online Banking for the first time, you may be prompted to upload supporting documents to enable us to verify your personal details.

 

 

The verification process may take up to 5 working days.


Have the following (individually) scanned documents available when you log in for the first time:

 

  • Identity Document / Passport

  • Proof of Address (no older than 3 months)

 


 

 

 

What would you like to do now?

 

Return to the Online Banking Help Menu