void their profile being blocked

To meet legislative requirements, all Digital Banking users must be KYC compliant to utilise any of our digital banking platforms.

Existing users that are not KYC compliant will be blocked from operating on our digital platforms as from 03 July 2022.

To eliminate any disruption to your Online transacting, please complete this request timeously.

If you are being prompted to confirm your Personal Details and/or to upload the required supporting documents for verification, please complete this request on your next log in rather than selecting the 'SKIP' option.

During the days leading up to the 03rd of July 2022, if you have uploaded the required supporting documents and are awaiting the completion of the verification process, select the SKIP option on your next log in to continue banking.

The SKIP option will only be displayed until the verification process has been completed and your profile has been validated against the bank's records.

To comply with this legislation, please ensure that you meet the following requirements:

• Users must be a natural person and have a valid SA ID or Passport number.
• Based on a user’s identifying particulars and unique login credentials; a user may only be linked to a profile once, i.e.,
• • You may not have multiple users on your profile with the same identifying particulars, e.g., Name and Surname, ID Number or Passport Number.
  • Sharing of login credentials will not be possible.
• If prompted at log in, users must confirm and verify their identifying particulars.
• If prompted at log in, users must upload the required supporting documentation (ID or Passport and Proof of Address); please note that the verification of supporting documents may take up to 5 working days

We are changing the way that new users are created; this includes the introduction of a registration process for new users that will come into effect on 12 June 2022.

Creating a new user on your profile after 12 June 2022 will prompt the system to send a notification containing a unique Security Code directly to the new user; the notification will direct the new user to go to the Home page and register for Online Banking Enterprise™.

The Administrator will no longer be required to create a username and temporary password for the new user; users will have full control and will be able to select their own details during the new registration process.

Guidelines for New Users

As a new User, once you receive your unique Security Code to access Online Banking Enterprise™, you will need to Register and create a Username and Password.

Example of the SMS/Push Notification: RMB:-) You have been added to {profile x}. Go to the home page and register with security code {enter code}. Call {number} for queries.

1. Go to the Home page.

2. Click on Register on the top of the page.

3. Select the option to 'Register with an ID number and Security Code’.
   

Once you have completed the Registration process and log in to Online Banking Enterprise™ for the first time, you may be prompted to upload supporting documents to enable us to verify your personal details.

The verification process may take up to 5 working days.

Have the following (individually) scanned documents available when you log in for the first time:

• Identity Document / Passport

• Proof of Address (no older than 3 months)

Please refer to the navigational guidelines on how to create and register a new user:

• Create and Register a New User

Please refer to the detailed step by step assistance on how to create and register a new user:

• Administrators: How to create a New User

• New User: How to Register for Online Banking Enterprise™