Existing Users

To meet legislative requirements, all users must be KYC compliant to utilise any of our Digital Banking platforms.
    

Note:
If the user's access has been blocked, they will receive the following on screen message when trying to log in:

“An error has occurred with your profile, you will not be able to login currently.”

To rectify this, please download and complete the User Access - Repair Link form.

New Users

When adding a new user, the user will receive a notification containing a unique Registration Code. The notification will direct the new user to go to the FNB home page and register for Online Banking Enterprise™; the registration process will require the user to verify their identity (KYC).

Users that are not KYC compliant will be required to submit supporting documents to the bank for verification.

Guidelines for New Users

Step 1 – Register for Online Banking Enterprise™

As a new User, you will receive a notification containing a unique Security Code; the notification will direct you to go to the FNB home page and register for Online Banking Enterprise™.

1. Go to the Home page.
2. Select Register.
3. Select the option to 'Register with an ID number and Security Code’.
4. Enter the Security Code provided in the notification and then enter your ID Details.
5. Enter/Update your Personal Details as required.
6. Create your Login Credentials, i.e. Username and Password.

Step 2 – Download the FNB Banking App

Download the latest version of the FNB Banking App from your App store, and link your profile, using the new Username you create during the registration process.

Step 3 – Log in to Online Banking Enterprise™

Once you have completed the Registration process and log in to Online Banking Enterprise™ for the first time, you may be prompted to submit supporting documents to the bank for verification.