Not
Receiving Push Notifications (Smart inContact)
If you do not have a new device and you are not
receiving Smart inContact notifications, please do the following
checks
Check that the Banking App is on the latest
version Check the phone settings: “Allow Notifications”
on the App Check connectivity (Data /WiFi) - either
one should be on
Not receiving OTPs
If
you have a new cellphone number and you have not updated it
on your banking profile, you will not receive OTPs on the
new number You
will not receive OTPs if you have a linked Banking App; authorisations
for transactions will be sent to your device as a Push Notification
via the Banking App (Smart inContact).
Linking a New Device
If
you are linking a new device, select Allow when permissions
are presented in the process. This
will enable verification of the device to begin; if all checks
are completed successfully, this may result in instant verification
and full banking functionality (limits) You
will also need access to your OTP number in order to complete
the linking process – ensure that this is updated to your
current number.
Linking the Banking App to a New Device
Verify My Device
You
can verify your device on Linking using the Selfie option. You
can also verify a device during certain high risk transactions
using QR code or Geo Locate Alternatively,
you will need to do a financial transaction of R301 or more
and wait 7 calendar days.
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