If you have forgotten your Online Banking Login Details, you can use this function outside of Online Banking to reset your Username and/or Password.

• To view your Username – you will need to know your Password .
• To reset your Password – you will need to know your Username
• Alternatively,  you can reset both your Username and Password.

Username Rules:

• Your Username must contain 8 to 30 characters.
• Your Username may contain any of the following attributes:
• • A lower-case letter (a - z)
  • An upper-case letter (A -Z)
  • A number (0 - 9)
  • A special character ( @ or . )

Password Rules:

• Your password must contain 7 to 30 characters
• Your password must contain at least 3 of the following attributes:
• • A lower-case letter (a - z)
  • An upper-case letter (A - Z)
  • A number (0 - 9)
  • A special character ( ! @ # $ &)
• Your password may not contain your Username.
• Your password may not be the same as your previous 3 passwords.

Quick Tips for Resetting your Username and Password (Pre-Login):

• You will need to enter your ID or Passport Number.
• You will need to enter your Card Number.
• You will need to authorise this request using an OTP or via Smart inContact.

How to Reset your Username and Password (Pre-Login)

1. Click on Forgot Username or Password on the FNB home page.
2. The Login Problems page will be displayed.
3. Select on Reset Username + Password.
4. The Forgotten Your Username and Password page will be displayed.
5. Select the type of profile that you would like to change your login details for, i.e. for yourself or for your business.
6. Enter your Card Number
7. Enter your Card PIN.
8. Enter your ID or Passport Number.
9. Click on Continue.
10. Enter a New Username.
11. Select Password Visibility.
12. Enter your New Password.
13. Re-enter your new password to Confirm it.
14. Select Confirm.
15. You will receive an OTP or Smart inContact notification.
16. A results page will display the status of your request.
17. Select Login to return to the Login page for Online Banking.