Use this function to de-link a mobile device from your Online Banking profile.

Important Information:

• If your device has been lost or stolen, please contact Fraud on 087 575 9444 immediately to have your device delinked and your profile secured.

Business Rules:

• This functionality is restricted to the Primary User (Profile Owner).
• If you change your device, lose your device or give your device to anyone else, you must de-link that device from your Online Banking profile immediately.
• If your device has been stolen, please contact our Fraud Team on 087 575 9444 immediately to have your device delinked and your Online Banking profile secured.
• For queries or assistance with Banking App Banking please contact the Banking App Call Centre.

How to De-Link a Device from your Online Banking Profile

1. Select Menu and then select Online Banking Settings.
2. Select the Banking sub-tab.
3. Select Devices and Browsers > View.
4. Click on the Delink hyperlink for the respective device.
5. A confirmation page will be displayed.
6. Select Cancel to end the process or select Confirm to continue.
7. A results page will display the status of your request.
8. Click on Finish to complete the process.