If you have submitted an EFT payment incorrectly and the
transaction has already been debited from your account and processed
into the recipient's account, follow the Payment Reversal process
below to have the transaction reversed.
Note: Payments equal
to or greater than R5 million
are processed via SWIFT and can therefore not be reversed via
this Payment Reversal process; please send an email to s&spayments@fnb.co.za
or to s&smessaging@fnb.co.za
Instructions
Complete the Reversal
Document in full. Ensure that the indemnity and waiver
is signed. For Online Banking Enterprise™ (OBE™)
and Fintegrate: Ensure that the Indemnity is signed in terms
of the Resolution. For Online Banking Enterprise™ (OBE™)
and Fintegrate: Attach the resolution, where no resolution
is available your FNB branch must verify the signatures on
the Waiver and Indemnity. Email this form to fnbdigitalrecalls@fnb.co.za You will receive an automated response
with a reference number for the reversal request. If this reference number is not received
within fifteen (15) minutes, please contact us on 087 730
2000.
Conditions
Reversals are not guaranteed and are
attempted on a best effort basis. Authority must be obtained from the
recipient before a reversal can be attempted. A Reversal attempt is charged per
transaction and is non-refundable. Reversals can only be attempted within
30 calendar days from the date that the payment was made. Reversals will be attempted within
5 working days of us receiving this form (where the recipient’s
bank is a major bank). Reversals will be attempted within
10 working days of us receiving this form (where the recipient’s
bank is a smaller bank such as Ithala Bank and Citibank). Feedback regarding the outcome of
the reversal will be given after 5 or 10 working days as per
points 5 and 6 above. Reversals are not possible in the
following circumstances:
Payments
made to Public Recipients such as Edgars, SARS and Telkom
etc. Payments
made to Investment Accounts such as 32-day notice accounts
etc. Payments
made to Vehicle Finance Accounts. Payments
made to a Credit Card Account. eBucks
Payments made to another eBucks Account. Payments
made to a Suspense Account. Payments
made to Municipal and Estate Late Accounts. Payments
made to Collections (Recovery) Accounts. Payments
made via an ATM. Payments
made using the Pay and Clear Now service type. Payments
made using the Scheduled Payments function.
Contact Details:
For requests and queries regarding the reversal
of online payment transactions please contact the Recalls and
Reversals Department:
087 730 2000
fnbdigitalrecalls@fnb.co.za
Fraud:
Where a Fraudulent Transaction has taken place.
For prompt action and assistance, fraudulent transactions must
be reported to our Fraud Department immediately; see contact details
below.
FNB Fraud: 087 575 9444
Fraud Requirements
In the event of a Fraudulent transaction,
you will be required to submit the following information/documentation
to the Fraud Department:
Account number of complainant Suspected fraudulent account details SAPS case details An Affidavit Supporting documents (Proof of Payment)
|