Online Banking Help - South Africa
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Online Banking User Compliance

 

To meet legislative requirements, all Online Banking users must be KYC compliant before they may utilise any of our digital banking platforms.

 

 

Online Banking users that have not confirmed and/or verified their Personal Details will be blocked from accessing and transacting on their Online Banking profile.

 

  

To comply with this legislation, please ensure that your Users meet the following requirements:

  • An Online Banking user must be a natural person with valid identifying particulars e.g., ID Number / Passport Number.
  • A user, and their identifying particulars, may only be linked to a profile once.
    • You may not have multiple users on your profile with the same identifying particulars, e.g., Name and Surname, ID Number or Passport Number.
    • Sharing of login credentials will not be possible.
  • If prompted at log in, the user must confirm and verify their identifying particulars.
  • If prompted at log in, the user must upload the required supporting documentation (ID or Passport and Proof of Address). 

 

   

Important information regarding the verification process

  • The verification process may take up to 5 working days.
  • While the documents are being verified by the bank, the screen prompting the user to upload the required supporting documents will be displayed every time the user attempts to log in to Online Banking.
  • It is important that the user only uploads the required supporting documents once; uploading them again may delay the verification process.
  • If further supporting documents are required, an agent from the bank will contact the user.
  • Once the user’s details have been verified by the bank, this screen will no longer be displayed when they log in, and the user will be able to access their banking profile.

 

 

   

 

Guidelines for New Users

 

Quick Tip:

The new user should have the following (individually) scanned documents available when they log in for the first time:

  • Identity Document / Passport

  • Proof of Address (no older than 3 months)

 

 

 

Step 1 – Register for Online Banking

 

The new User will receive a notification containing a unique Security Code; this notification will direct them to go to the FNB home page and register for Online Banking.

 

  • If the user banks with us in their personal capacity and they have the Banking App linked to their personal profile, the Security Code will be sent via Messages on the Banking App.

  • If the user does not bank with FNB/RMB, the Security Code will be sent to them via SMS.

 

 

 

New User - How to Register

  1. Go to the FNB Home page.

  2. Select Register.

  3. Select the option to 'Register with an ID number and Security Code’.

  4. Enter the Security Code provided in the notification and then enter their ID Details.

  5. Enter/Update their Personal Details as required.

  6. Create their Login Credentials, i.e. Username and Password.

 

 

Step 2 – Log in to Online Banking

 

  1. Open the FNB website via their PC browser, enter their newly created Username and Password, and then click Login.
  2. If the bank was unable to verify their personal details, they may be prompted to provide additional personal information and/or upload supporting documents for identification and verification.
  3. This message will be displayed every time that they log in, until the supporting documents have been received and verified by the bank.
  4. They will not be able to access their profile until the bank has completed the verification process.
  5. If the bank was able to verify their details, the Welcome Page will be displayed, and they may begin their Online Banking journey!

 

 

Important information regarding the verification process

  • The verification process may take up to 5 working days.
  • While the documents are being verified by the bank, the screen prompting the user to upload the required supporting documents will be displayed every time the user attempts to log in to Online Banking.
  • It is important that the user only uploads the required supporting documents once; uploading them again may delay the verification process.
  • If further supporting documents are required, an agent from the bank will contact the user.
  • Once the user’s details have been verified by the bank, this screen will no longer be displayed when they log in, and the user will be able to access their banking profile.

 

 

 

Resend Security Code

 

If the new user does not complete the registration process within 24 hours of receiving the notification, the Security Code will expire, and the Primary User will need to Resend a Security Code. 

 

Resend Security Code

  1. Click on the menu and then select Online Banking Settings.
  2. The Settings Dashboard will be displayed.
  3. Under Manage Profiles, click on the View easy button for Secondary Users.
  4. If you already have Secondary Users linked to your profile, they will be displayed.
  5. Select the Request Status sub-tab.
  6. Click on the Resend Code option for the respective user.
  7. A results page will display the status of your request.
  8. Click on Finish to complete the process.

  

 

 

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