Refer to the documents below for information and/or navigational assistance.
| User Guides | |
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Online Banking User Guide |
For your convenience, a step by step User Guide is available for all functionality on Online Banking. |
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Government Bills User Guide |
The Government Bills function allows you to create payments on the respective government websites and then export them into your Online Banking profile where they can be submitted for payment.
To utilise the Government Bills functionality, you need to register on the respective government department’s website first; create your payment/s on their site, and then select FNB Online Banking; the payment/s will reflect in Online Banking where you can Submit the payment instruction.
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| Online Banking Users | |
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Online Banking Users |
To meet legislative requirements, all Online Banking users must be KYC compliant to utilise any of our digital banking platforms.
Online Banking users that have not confirmed and/or verified their Personal Details will be blocked from accessing and transacting on their Online Banking profile.
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| Cut-Off Times | |
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Cut-Off Times |
Please take note of the Cut-Off Times for Payment transactions.
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| Payments | |
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Reverse an EFT Payment |
If you have submitted an EFT payment incorrectly and the transaction has already been debited from your account and processed into the recipient's account, follow the Payment Reversal process specified on the form to have the transaction reversed.
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Verify Account Owner |
Verify Account Owner is a fee-based service which enables you to confirm that the bank details provided to you belong to the person or organisation that you intend to pay.
The Verify Account Owner service can only be utilised to verify accounts held at Participating Banks.
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| Recipients | |
| Import Recipients |
You can import multiple recipient details into Online Banking simultaneously using the Recipients (.csv) template provided.
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