Verifying Digital Users - To meet legislative requirements, all Digital Banking users must be KYC compliant to utilise any of our digital banking platforms.

Existing Users

Digital Banking users that have not confirmed and/or verified their Personal Details will be blocked from accessing and transacting on their Online Banking profile.

 

To comply with this legislation, please ensure that your Users meet the following requirements:

 

  • Digital Banking user must be a natural person with valid identifying particulars e.g., ID Number / Passport Number.
  • A user, and their identifying particulars, may only be linked to a profile once.
    • You may not have multiple users on your profile with the same identifying particulars, e.g., Name and Surname, ID Number or Passport Number.
    • Sharing of login credentials will not be possible.
  • If prompted at log in, users must confirm and verify their identifying particulars.
  •  If prompted at log in, users must upload the required supporting documentation (ID or Passport and Proof of Address); please note that the verification of supporting documents may take up to 5 working days 

 

Important information regarding the verification process

 

  • The verification process may take up to 5 working days.
  • While the documents are being verified by the bank, the screen prompting the user to upload the required supporting documents will continue to be displayed every time the user logs in to Online Banking.
  • It is important that the user only uploads the required supporting documents once; uploading them again will delay the verification process. If further supporting documents are required, an agent will contact the user..
  • Once  the user’s details have been verified by the bank, this screen will no longer be displayed, and the user will be able to bank as usual.

New Users

The way that new users are created has changed; this includes the introduction of a registration process for new users.

 

Guidelines for New Users

 

Step 1 – Register for Online Banking

 

As a new User, you will receive a notification containing a unique Security Code; the notification will direct you to go to the FNB home page and register for Online Banking.

 

  • If you bank with us in your personal capacity and you have the Banking App linked to your personal profile, the Security Code will be sent to your Messages in the App.
  • If you are not FNB/RMB banked, the Security Code will be sent to you via SMS.

 

Note!

If you do not complete the registration process within 24 hours of receiving the notification, the Security Code will expire, and you will need to ask the Primary User to Resend a Security Code. ​

The Primary User can Resend a Security Code by following the steps listed below:

1.      Click on the menu and then select Online Banking Settings.

2.      The Settings Dashboard will be displayed.

3.      Under Manage Profiles, click on the View easy button for Secondary Users.

4.      If you already have Secondary Users linked to your profile, they will be displayed.

5.      Select the Request Status sub-tab.

6.      Click on the Resend Code option for the respective user.

7.      A results page will display the status of your request.

8.      Click on Finish to complete the process.

 

How to Register

 

1.Go to the Home page.

2.Select Register.

3.Select the option to 'Register with an ID number and Security Code’.

4. Enter the Security Code provided in the notification and then enter your ID Details.

5. Enter/Update your Personal Details as required.

6. Create your Login Credentials, i.e. Username and Password.

 

 

Step 2 – Log in to Online Banking

 

Once you have completed the Registration process and log in to Online Banking for the first time, you may be prompted to upload supporting documents to enable us to verify your personal details.

 

The verification process may take up to 5 working days.


Have the following (individually) scanned documents available when you log in for the first time:

 

  • Identity Document / Passport

  • Proof of Address (no older than 3 months)

 

Please refer to the guide below for navigational assistance on how to add and register a new user.

 

 

 

What would you like to do now?

 

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