• Online Banking User Guide

You can submit your eFiling payments directly via your Online Banking profile.

• eFiling User Guide

Please take note of the Cut-Off Times for Payment transactions.

• Cut-Off Times

If you have submitted an EFT payment incorrectly and the transaction has already been debited from your account and processed into the recipient's account, follow the Payment Reversal process specified on the form to have the transaction reversed.

• Payment Reversal Request Form

Verify Account Owner is a fee-based service which enables you to confirm that the bank details provided to you belong to the person or organisation that you intend to pay.

The Verify Account Owner service can only be utilised to verify accounts held at Participating Banks.

• Verify Account Owner Participating Banks
    

To meet legislative requirements, all Digital Banking users must be KYC compliant to utilise any of our digital banking platforms.

Digital Banking users that have not confirmed and/or verified their Personal Details will be blocked from accessing and transacting on their Online Banking profile.

Verifying Existing Digital Users

The way that new users are created has changed; this includes the introduction of a registration process for new users.

Guidelines for New Users

You can import multiple recipient details into Online Banking simultaneously using the Recipients (.csv) template provided.

• Recipients CSV Import Template

• Recipients CSV Import Guide