• Online Banking User Guide

Please take note of the Cut-Off Times for Payment transactions.

• Cut-Off Times

Existing users that are not yet verified will be prompted to update their Personal Details online and may be required to submit supporting documents to the bank for verification.

The way that new users are created has changed; this includes the introduction of a registration process for new users. Users that are not KYC compliant will be required to submit supporting documents to the bank for verification.

Guidelines for New Users

Step 1 – Register for Online Banking

As a new User, you will receive a notification containing a unique Security Code; the notification will direct you to go to the Home page and register for Online Banking.

1. Go to the Home page.
2. Select Register.
3. Select the option to 'Register with an ID number and Security Code’.
4. Enter the Security Code provided in the notification and then enter your ID Details.
5. Enter/Update your Personal Details as required.
6. Create your Login Credentials, i.e. Username and Password.

Step 2  – Log in to Online Banking

Once you have completed the Registration process and log in to Online Banking  for the first time, you may be prompted to submit supporting documents to the bank for verification.

You can import multiple recipient details into Online Banking simultaneously using the Recipients (.csv) template provided.

• Recipients CSV Import Template

• Recipients CSV Import Guide