To meet legislative requirements, all users must be KYC compliant to utilise any of our Digital Banking platforms.

Digital Banking users that have not confirmed and/or verified their Personal Details will be blocked from accessing and transacting on their Online Banking Enterprise™ profile.

To comply with this legislation, please ensure that your Users meet the following requirements:

• Digital Banking user must be a natural person with valid identifying particulars e.g., ID Number / Passport Number.
• A user, and their identifying particulars, may only be linked to a profile once.
• You may not have multiple users on your profile with the same identifying particulars, e.g., Name and Surname, ID Number or Passport Number.
• Sharing of login credentials will not be possible.

• If prompted at log in, users must confirm and verify their identifying particulars.

· If prompted at log in, users must upload the required supporting documentation (ID or Passport and Proof of Address); please note that the verification of supporting documents may take up to 5 working days 

Important information regarding the verification process

• The verification process may take up to 5 working days.

• While the documents are being verified by the bank, the screen prompting the user to upload the required supporting documents will continue to be displayed every time the user logs in to Online Banking.
• It is important that the user only uploads the required supporting documents once; uploading them again will delay the verification process. If further supporting documents are required, an agent will contact the user.
• Once  the user’s details have been verified by the bank, this screen will no longer be displayed, and the user will be able to bank as usual.