Online Banking Enterprise™ - South Africa
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Role of the Administrator


As the administrator, you are responsible for setting up the parameters under which your company will operate in the digital world. 

 

This is split into two distinct levels:

  1. Managing Users linked to your profile - This includes permission to view and transact on specific accounts. This can also include limiting permissions to specific functions:
  • View only
  • Capture only
  • Capture and authorise
  • Authorise only
     
  1. Manage your Site Settings

Create and maintain the standards for the way your company operates in the digital world. For example, decide how many people are needed to authorise transactions on your Online Banking profile.


It is the foundation of your online banking security and the effectiveness of this is further enhanced if more than one Administrator is required to make these decisions.

 

 

 

Add New Users

 

Refer to the guidelines below on how to add new users to your banking profile and assign unique permissions to them, or copy the permissions from another user’s profile.

   

   


 

Guidelines for New Users

 

Once you have added a new user to your Online Banking profile, the new user will automatically receive a notification containing a unique Security Code and they will be directed to register for Online Banking Enterprise™.
 

The Security Code is only valid for 24 hours; if the Security Code expires you will need to request an Administrator  to Resend the Security Code.

 

Share the guide below with your new users to direct them on how to register for Online Banking Enterprise™, download and link the FNB Banking App and to authenticate themselves on their first log in.

 

 

    

 

 

User Compliance

 

To meet legislative requirements, all users must be KYC compliant to utilise any of our Digital Banking platforms.

Digital Banking users that have not confirmed and/or verified their Personal Details will be blocked from accessing and transacting on their Online Banking Enterprise™ profile.


To comply with this legislation, please ensure that your Users meet the following requirements:

  • A Digital Banking user must be a natural person with valid identifying particulars e.g., ID Number / Passport Number.
  • A user, and their identifying particulars, may only be linked to a profile once.
  • You may not have multiple users on your profile with the same identifying particulars, e.g., Name and Surname, ID Number or Passport Number.
  • Sharing of login credentials will not be possible.

 

 

  • If prompted at log in, users must confirm and verify their identifying particulars.
  • If prompted at log in, users must upload the required supporting documentation (ID or Passport and Proof of Address); please note that the verification of supporting documents may take up to 5 working days.

 

 

User Access Repair 

If a user's access has been blocked, they will receive the following on screen message when trying to log in:


“An error has occurred with your profile, you will not be able to login currently.”

 

To rectify this, please complete and submit the form below. 

 

         

 

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