When adding a new user, the
user will receive a notification
containing a unique Registration Code. The notification will direct
the new user to go to the FNB home page and register for Online
Banking Enterprise™; the registration process will require the
user to verify their identity (KYC).
Users
that are not KYC compliant will be required to
submit supporting documents to the bank for verification.
Guidelines for New Users
Step
1 – Register for Online Banking Enterprise™
As
a new User, you will receive a notification containing a unique
Security Code; the notification will direct you to go to the FNB
home page and register for Online Banking Enterprise™.
- If
you bank with FNB in your personal capacity and you have the
Banking App linked to your personal profile, the Security
Code will be sent to your Messages in the App.
- If
you are not FNB banked, the Security Code will be sent to
you via SMS.
| Note! |
If
you do not complete the registration process within 24
hours of receiving the notification, the Security Code
will expire, and you will need to ask an Administrator
to Resend a Security Code.
The Administrator
can Resend a Security Code by following the steps
listed below:
- Click
on Profiles and then select User
Dashboard.
- Select Total
Users and then select the Request
Status view.
- Click
on the Resend Code option
for the respective user.
- A
results page will display the status of your request.
- Click
on Finish to complete the
process.
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How to Register
1.Go
to the Home page.
2.Select Register.
3.Select
the option to 'Register with an ID number and Security
Code’.
4. Enter
the Security Code provided in the notification and then
enter your ID Details.
5. Enter/Update
your Personal Details as required.
6. Create
your Login Credentials, i.e. Username and Password.
Step
2 – Download the FNB Banking App
Download
the latest version of the FNB Banking App from your App store,
and link your profile, using the new Username you create during
the registration process.
Step 3 – Log in to Online Banking Enterprise™
Open the FNB website via your PC
browser, enter your User name and Password, and then click
Login.
If
the bank was able to verify your details, you will be prompted
to confirm the New Device
Linking Request and then to create a 4-digit
PIN; this PIN will need to be entered on the Banking
App when you are required to authenticate your login and/or
authorise requests. It is
critical that you remember this PIN! Note:
It is important to check that the device displayed in the
linking request is the device that you have just linked to
the Banking App.
If
the bank is unable to verify your personal details, you may be
prompted to provide additional personal information and/or to
upload supporting documents to verify your identity.
Have
the following (individually) scanned documents available when
you log in for the first time:
· Identity
Document / Passport
· Proof
of Address (no older than 3 months)
Important information regarding the verification process
You will not be able to access your
profile until the bank has completed the verification process. The verification
process may take up to 5 working days. While your documents are being verified
by the bank, the screen prompting you to upload your supporting
documents will continue to be displayed every time you
log in to Online Banking Enterprise™. Unless an FNB agent contacts you and
requests you to upload further supporting documents, please
do not upload your supporting documents more than once as
this will delay the current verification process. Once your details have been verified
by the bank, this screen will no longer be displayed, and
you will be able to bank as usual.
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