Online Banking Enterprise™ allows you to import and/or export various financial and non-financial transactions to save you time and improve your operational efficiency.
We have also included the Reversal Process guidelines as well as the relevant Forms which must be used when requesting to reverse Payments made on Online Banking Enterprise™.
For your further convenience, we have also included a link which will allow you to download the Online Banking Enterprise™ User Guide, Cut-off Times for Payments and Collections, NPS Participating Banks, the FRB Terms of Use for all Electronic Funds Transfers and NAEDO as well as the Personal Security Key (PSK) User Guide.
Online Banking Enterprise™ User Guide |
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Online Banking Enterprise™ User Guide |
You can download the Online Banking Enterprise™ User Guide.
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Understanding Cut-Off Times , Service Types and Participating Banks |
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Cut-Off Times |
You can download the Payment and/or Collection cut-off times for the available service type options on Online Banking Enterprise™.
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Service Types |
We offer a variety of Payment and Collection Service type option you can choose from.
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Participating Banks |
You can download a comprehensive list of the banks participating in our Pay and Clear Now (National Payments Service (NPS) service type option.
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FRB Terms of Use |
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FRB Terms of Use |
All Electronic Fund Transfers made via Online Banking Enterprise™ are subject to various business rules, legislative and regulatory provisions.
The FRB EFT Terms of Use (for all Electronic transactions (including Payments and Collections)) and FRB EDO Terms of Use (for NAEDO) set out in the documents below will give you more information around these rules and the legislative requirements.
The FRB EFT Terms of Use and FRB EDO Terms of Use are available for download:
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Reversal Documentation |
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Reversal Documentation |
If you have submitted a payment incorrectly and the transaction has already been debited from your account and processed into the recipient's account, please follow the Payment Reversal process to have the transaction reversed.
The Reversal process and guidelines as well as the required Reversal documentation is available for download.
Please familiarise yourself with the Reversal Request Guidelines.
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Trend Micro |
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Trend Micro
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Trend Micro will give you the essential security and privacy defence you need to bank safely online via your PC, Tablet and/or Smartphone device.
The Trend Micro software can be downloaded from our website by selecting Contact Us + Tools > Security Software > Trend Micro or by logging into Online Banking Enterprise™ and selecting the Download Trend Micro link available on our News page.
Once you have downloaded the software, you will be issued a unique Key which you can then use to protect up to three of your devices.
How can Trend Micro help you?
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Personal Security Key (PSK) |
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Personal Security Key (PSK)
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The Personal Security Key (PSK) is a USB token that contains private data stored on a security chip that is unique to you. These devices are smart card chip-based devices which will store your Digital Certificate on the device.
Once implemented, you are required to use the token every time you logon to transact and again when authorising a transaction or instruction. In order to use the Personal Security Key you will need to enter a PIN, this will ensure no-one can access your Online Banking Enterprise™ profile without the Personal Security Key and PIN.
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eForex |
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eForex |
eForex facilitates foreign currency denominated outward payments to predetermined beneficiaries for recurring payments as well as warehousing and authorisation of future value dated payments prior to payment date.
The following User guide will assist Administrators to request and allocate the relevant eForex Permissions for their users.
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eWallet Pro |
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eWallet Pro |
eWallet Pro provides Online Banking Enterprise™ Users with the ability to disburse cash to any individual regardless of whether they have a bank account.
eWallet Pro is only dependent on the eWallet holder (recipient) having a valid South African cellphone number or a debit card which is issued on-site by you, the Online Banking Enterprise™ User.
Eligible clients will be able to subscribe and open an eWallet Pro contract in real time via the Recipients Tab > eWallet Pro Sub tab.
Once you have completed the online application, please download the forms below by clicking on the respective hyperlink and forward the completed forms to your Online Portfolio Manager.
Download the eWallet User Guide:
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3PIM |
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3rd Party Investment Manager |
3rd Party Investment Manager is an online Third Party Funds Management system which allows 3rd Party Investment Managers such as Attorneys, Property Managers, Estate Administrators, Debt Collectors and Estate Agents to manage entrusted funds on behalf of their clients on Online Banking Enterprise™.
This functionality enables the 3rd Party Investment Manager to perform the following functionality via Online Banking Enterprise™:
In order to use the 3rd Party Investment Manager functionality via Online Banking Enterprise™, a Trust Account needs to be opened and linked to an Investment Structure on FNB's back office systems, this can by your Relationship Manager. Once opened, you can operate the 3rd Party Investment Manager system completely independently and require no input, or assistance from a FNB bank representative.
Refer to the following User Guide for further information regarding the 3rd Party Investment Manager functionality.
Letters of Undertaking (LoU) is additional functionality on the 3rd Party Investment Manager (3PIM) system and allows an attorney to issue cash backed property guarantees.
The LoU functionality is specifically built for Attorney’s who hold a valid Fidelity Fund Certificate, as well as top-up Professional Indemnity cover. This enables attorneys to issue Letters of Undertaking at no cost. You have full control of the system and are empowered to instantly issue, cancel and pay Letters of Undertaking without any manual intervention from FNB. You have the ability to issue multiple Letters of Undertaking against an individual investment account and only pledge the portion of money required for each specific guarantee.
Refer to the following User Guide for further information regarding the Letter of Undertaking (LoU) functionality.
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Instant 3PIM |
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Instant 3PIM |
Instant 3PIM is a module built to integrate directly between Instant Accounting and Online Banking Enterprise™, specifically to accommodate reporting for the 3PIM system.
Refer to the following User Guide for further information regarding the Instant 3PIM functionality.
The purpose of this guide is to demonstrate to the Administrator how to setup Instant 3PIM and use this simple functionality for optimal use. This guide focuses specifically on the reporting aspect of Instant 3PIM and is not an exhaustive account of every option available to the user.
If you are currently using Instant Accounting as your accounting solution, you can still sign into Instant 3PIM, provided that your Trust account is delinked from Instant Accounting and linked to Instant 3PIM.
Note: by linking your Trust account to Instant 3PIM, the system will automatically import all the linked Investment accounts. |
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Statements |
Statements can be exported from Online Banking Enterprise™ and imported directly into your line of business system.
The following Statement File Specification documents are available for download.
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Payments |
You can import a Payment file which has been created off-line using the (.csv) spreadsheet provided below or you can use the Bankserv (.txt) or ISO 2022 PAIN file directly from your own accounting package.
Refer to this CSV Payment Import User Guide for the steps on how to create a CSV Payment file.
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Folders |
You can import a Recipient file which has been created off-line using the (.csv) spreadsheet provided by FNB Online or use the Bankserv (.txt) file directly from your own accounting package.
Refer to this CSV Folders Import User Guide for the steps on how to create a CSV Folder file.
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Transfers |
You can import a Transfer file which has been created off-line using the (.csv) spreadsheet provided by FNB Online or use the Bankserv (.txt) file directly from your own accounting package.
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Collections |
You can import a Collection and/NAEDO file which has been created off-line using the (.csv) spreadsheet provided by FNB or you can use the Bankserv (.txt) or ISO 2022 PAIN file directly from your own accounting package.
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Verify Account Owner |
You can import the details that you want to verify using the (.csv) spreadsheet provided by FNB Online or use the Bankserv (.txt) file directly from your own accounting package.
Refer to the CSV Import Help Guide for assistance on how to complete the CSV Verify Account Owner Template.
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eWallet Pro |
You can import multiple eWallet Pro accounts using the (.csv) spreadsheet provided by FNB Online
Refer to the CSV Import Help Guide for assistance on how to complete the CSV eWallet Pro Template.
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Global Payments |
Make once-off and/or regular payments to a Global Recipient (International Beneficiary), via SWIFT, in another country’s currency, to an international bank account.
SWIFT, the Society for Worldwide Inter-Bank Financial Telecommunication, is an electronic communication method used by banks all over the world to correspond with each other and effect payments in a secure and standardised way.
Refer to the following Quick Reference User guide for step by step assistance on how to make a Once-off Global Payment
You can import multiple Forex Beneficiaries using the (.csv) spreadsheet provided by FNB Online
Refer to the CSV Import Help Guide for assistance on how to complete the CSV Global Beneficiary Import Template.
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3rd Party Investment Manager
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3PIM Payments
You can import multiple Payments to a Third-party with multiple From Accounts via the 3PIM Payment CSV Template.
Refer to this Import User Guide for step by step guidelines on how to complete the 3PIM CSV Payment Template.
3PIM Transfers
You can import multiple Transfers to the Trust Account with multiple From Accounts via the 3PIM Transfer CSV Template.
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Smart Payroll |
You can apply for accounts on behalf of an employee's via a file import using the (.csv) spreadsheet provided by FNB Online.
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Bank Table |
The Bank Table is a complete branch listing for all banks provided by BankServ, and provides the latest list of branches and account rules which allows you to build functionality in your Line of Business to do validations.
The document can be used to assist with interfacing the Bank Table data into your Company’s line of Business Systems.
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Demo Centre |
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Demo Centre |
To assist you with using Online Banking Enterprise™, demos of the some of the most commonly used functions have been made available for you to view.
Note: The average demo size is 30MB, so please take this into consideration if you are connecting to Online Banking Enterprise™ with a capped data bundle.
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