Stop Debit Order

The Stop Debit Order functionality enables you to put a Stop Payment on one or multiple debit orders.

 

For your convenience, when adding a Stop Debit Order Instruction online, a pre-populated letter to the service provider is generated for each Stop Debit Order instruction.

 

 

How to view existing Stop Debit Order Instructions

Click on the Accounts tab.

 

Click in the check box next to the account associated with the stopped debit order.

 

Click on Stop Payment and then Stop Debit Order on the action bar.

 

Stopped Debit Order instructions added in the last 6 months will be displayed for the selected account.

 

You can select a different account by clicking on the Account Number dropdown list.

 

The following information is displayed for a Stop Debit Order instruction:

Stopped Date: This is the date on which the Stop Debit Order instruction was initiated

Description: This is the name/description of the service provider as it appears on your bank statement

Amount: The amount of the debit order, this can be a specific amount or a range

Instruction: This is a pre-populated instruction to the service provider to stop the debit order

 

 

How to add a Stop Debit Order Instruction

Click on the Accounts tab.

 

Click in the check box next to the account associated with the stopped debit order.

 

Click on Stop Payment and then Stop Debit Order on the action bar.

 

The View Stopped Debit Orders page will be displayed.

 

If there are existing Stop Debit Order Instructions for the selected account these will be displayed.

 

You can select a different account by clicking on the Account Number dropdown list.

 

Click on Add Instruction on the action bar.

 

The Stop Debit Order page will be displayed.

 

If necessary, you can select a different account by clicking on the Account Number dropdown list.

 

Select the Day of the Month from the drop down menu on which the debit order is deducted from the account and then click Go.

A list of debit orders for the selected day is displayed.

 

Click in the radio button next to the debit order that you would like to stop and then complete the From and To Amount of the debit order.

 

Click on Cancel to delete this information and return to the View Stopped Debit Orders page

Or

Click on Stop Debit Order to proceed.

 

A confirmation page will display the details of the Stop Debit Order instruction.

 

Check that this information is correct.

 

You can Edit or Cancel the instruction.

 

Note: The Bank is not liable for any losses sustained due to incorrect information supplied or if the debit order has already been paid.

 

Click on the Download Instruction hyperlink to download a pre-populated letter to the service provider instructing them to stop the debit order.

 

In order to continue you will be required to read and accept the Terms and Conditions, and also accept the responsibility to relay this instruction to the relevant service provider.

 

Enter your One Time PIN and then click on Confirm to submit this instruction.

 

A Stop Debit Order Results page indicating the status of your instruction will be displayed.

 

You can Print or Download this page.

 

Click on Finish to complete the process.

 

If you require confirmation that your Stop Debit Order instruction was successful, or have any queries in this regard, please contact your branch.

 

 

How to download instruction to the service provider  

Click on the Accounts tab.

 

Click in the check box next to the account associated with the stopped debit order.

 

Click on Stop Payment and then Stop Debit Order on the action bar.

 

The View Stopped Debit Orders page will be displayed.

 

If there are existing Stop Debit Order Instructions for the selected account these will be displayed.

 

You can select a different account by clicking on the Account Number dropdown list.

 

Click on the Download Instruction hyperlink under Service Provider Instruction to view a pre-populated letter to the service provider linked to that debit order.

 

You can Print or Download this page.

 

 

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