Email Statements

Have your account statements emailed directly to your email address and, if required, to other CC addresses.

 

Use this functionality to set up and maintain your email statement delivery options:

 

Notes:

If you choose multiple bank accounts to Subscribe/Modify, the email address detail that you enter will apply to all of the selected accounts.

If you would like to specify different email addresses for each account, you can Subsrcibe/Modify one account at a time.

 

 

If you subscribe to receive statements via email you will receive your first email statement as from the next statement cycle and your previous delivery options will be cancelled.

 

 

Note: This functionality is only available to the primary user

 

How to use the Email Statements functionality

Click on the Accounts tab.

 

An Email Statements column is displayed; this displays the current Email Statement status of each account.

 

Note: The Email Statements column will only be visible if you have set your Online Banking preferences to wide screen view.

 

N/A denotes that Email Statements are not available on this product, while Yes or No reflects whether you are currently registered for Email Statements on the respective product.

 

Select the account/s that you want to setup or maintain your email statement options for.

 

Click on Email Statements on the action bar.

 

 

 

Email Statements page

Name

The name/s of the account/s you have selected is/are displayed here.

 

Account Number

The number of the account/s you have selected is/are displayed here.

 

Type

 

The type of account/s you have selected is/are displayed here.

Email Statements Details

Primary Email Address

Enter the email address to which your statement/s must be sent.

 

CC Address 1

Enter a second email address to which your statement/s must be sent.

(This is optional)

 

CC Address 2

Enter the third email address to which your statement/s must be sent.

(This is optional)

 

Format

Select the format in which you would like to receive your statement/s.

You can select to receive it in PDF format or both PDF and CSV format.

 

Note: Credit Card statements can only be received in PDF format, therefore, if you are subscribing in bulk and select the PDF and CSV format, you will receive your Credit Card statement/s in PDF format and your Cheque Account statement/s in both PDF and CSV format.

 

Click on the Update button to proceed.

A new page will display the details of your email preferences.

 

Click on Cancel to delete this information and return to the Accounts page

 

Click on Unsubscribe if you no longer wish to receive email statements for the selected account.

Note: You can only Unsubscribe from one account at a time.

 

If you Unsubscribe from email statements, your statements will be sent to the postal address on your branch profile as from the next statement cycle date.

 

 

Email Statements Details - Confirmation

 

The information that you have entered is displayed on this page.

 

Click on Cancel to delete this information and return to the Accounts Page.

 

If you would like to amend any of these details, click on the Edit button to return to the previous page.

 

If you are satisfied with the details, enter your OTP (One Time Pin) and click the Confirm button to submit this request.

 

A results page will be displayed, indicating the results of each account.

 

You can Download or Print this page.

 

Click on Finish to return to the Accounts page.

 

 

Note: Your Client ID and User Support number are displayed in the footer of each screen for easy reference.

 

 

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