Forgotten Your Username

Please Note

• To view your Online Banking username, please enter your ID or passport number. Next, enter the password you use to log into your banking profile and select if this username is used to log into Online Banking or Online Banking Enterprise.
• A hint of your username will be displayed if the details are correct. You will be requested to enter your card and PIN or you will receive a Smart inContact message to verify your identity online or via the app, to view your full username.
• If your passport number has recently changed but not updated on your banking profile, Please enter your previous passport number.